Michael Heppell

Five Star Service: How to Deliver Exceptional Customer Service

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Descriere

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

Michael Heppell is one of the UK's top motivational trainers. His programmes on Brilliance and 5-Star Service have been attended by tens of thousands of individuals and used by many hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.

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Detalii

Autor: Michael Heppell
Editura: Pearson Educacion
Anul aparitiei: 2.015
Luna aparitiei: 10
Tip coperta: Brosata
Numar de pagini: 296
Format: 174 x 213
ISBN: 9781292100203
Cod de bare: 9781292100203
Limba: Engleza

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